IPTV FAQ: Frequently Asked Questions
Find practical answers about IPTV installation, compatible devices, Internet connection, the free 24-hour trial, subscriptions, renewals and GoMax client support.
Everything you need before and after activation
Open a question to view the answer. Useful links take you directly to installation, plans and client support.
How does GoMax IPTV work?+
After activation, you receive the access information required to use the service with a compatible IPTV application on your device.
Which devices are compatible with GoMax IPTV?+
GoMax IPTV can be configured on Smart TV, Android TV, Fire TV, TV Box, iPhone, iPad, Windows PC and Mac using compatible applications.
What Internet connection is recommended for IPTV?+
A stable Internet connection is recommended. Performance depends on video quality, Wi-Fi or Ethernet stability and other devices using the network.
Can I try the service before choosing a plan?+
Yes. A free 24-hour IPTV trial is available so you can check device compatibility, playback quality and your Internet connection before choosing a plan.
Which subscription durations are available?+
GoMax currently offers 3-month, 6-month and 12-month plans. The 12-month option offers the best duration-to-price value.
How do I receive my access details?+
Once your request has been processed, your access information is sent by email. Check your spam or junk folder if you do not see the message.
How do I install GoMax IPTV on Smart TV or Android TV?+
Installation depends on your device and application. Visit the Installation page for clear steps for Smart TV, Android TV, Fire TV, mobile devices and computers.
What should I do if playback buffers or stops?+
Check your Internet connection, restart your router and device, and use Ethernet when possible. If the issue continues, contact support with your device and application details.
Can I configure my access on several devices?+
You can configure your access on compatible devices. The number of simultaneous connections depends on the conditions of your subscription.
How do I renew my GoMax IPTV subscription?+
Open your client area to view your subscription and request a renewal, then choose the duration you need and follow the available contact instructions.
Where can I find my subscription information?+
Your client area shows your subscription status, expiration date and useful access information.
How can I contact GoMax support?+
Use the Contact page and include your device, application and customer or order reference whenever possible.
Couldn’t find your answer?
Contact our support team and include your device and the issue you are experiencing.